Refund policy

We hope you love every piece you receive.

If you’re not completely satisfied, we’re happy to assist.

 

Return Eligibility 

Returns must be requested within 3 days of receiving your order.

Returned items must be:

  • Unworn
  • Unwashed
  • In their original condition
  • With all original tags attached

We reserve the right to decline returns that do not meet these requirements.

 

Jewellery

For hygiene reasons, jewellery cannot be returned or exchanged unless it arrives damaged or faulty.

Every item is carefully inspected before dispatch.

 

How to Request a Return

To start a return or exchange, contact us via:

WhatsApp: 062 579 1983

Email: hello@manina.online

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return or exchange

 

Return Shipping

Unless an incorrect or faulty item was sent by Manina, return shipping costs are the customer’s responsibility.

We recommend using a trackable courier service and keeping proof of postage, as Manina cannot be held responsible for parcels lost during return transit.

If you’d prefer us to arrange the collection, we can book a courier on your behalf. The courier fee must be paid via EFT before collection. Banking details will be provided upon request.

 

Exchanges

Exchanges are subject to stock availability.

If your requested replacement is unavailable, a store credit will be issued instead.

 

Store Credit

Once your returned item has been received and approved, a store credit will be issued within 3 business days.

Store credit will be emailed to the address used when placing your order.

Shipping charges are non-refundable unless the return is due to our error or a faulty item.

 

Sale Items

Items marked Sale or Final Sale are not eligible for returns or exchanges unless they are faulty.

 

Lost or Damaged Parcels

While we take great care in preparing and dispatching every order, Manina cannot be held responsible for parcels that are lost or damaged while in transit with the courier. If your order is affected, please contact us as soon as possible. We’ll gladly work with the courier and do our best to help resolve the issue.

 

Need Assistance?
If you have any questions about shipping or delivery, please don’t hesitate to get in touch.

WhatsApp & Calls: 062 579 1983
Email: hello@manina.online

Thank you for shopping with Manina. Every piece is thoughtfully curated with intention, and we’re grateful to be part of your chapter.